Shipping & Returns

Wheels Within Wheels

PO BOX 266
MALLACOOTA
VIC 3892

info@wheelswithinwheels.com.au

Shipping Information

Our shipping rates are as follows: 

Australian Freight Charges:

We like to keep things plain, simple and affordable for you here at Wheels Within Wheels so here is a table to show you what freight charges you will pay (Australia Wide).

If your TOTAL order value is... Your postage will be...
$0.00 - $49.99 $11.50
$50.00 - $99.99 $15.50
$100.00 - $199.99 $21.00
$200.00 - $299.99 $25.50
$300.00 - $399.99 $28.50
$400.00 - $499.99 $33.50
$500.00 + Capped at $38.50
   

*This table is for delivery within Australia - See further down the page for international postage info.

Highlights of our delivery service include:

  • Signatory delivery included
  • Packaging included
  • Insurance included
  • Re-delivery fees waived if a courier does not charge them to us
  • No further costs

We have averaged out our weights and measures to provide you with a postage fee that is straight out upfront with no additional charges to pay and our service includes: signatory delivery, packaging and most importantly our dispatch to you includes insurance which is why our table is based by order value.

We ship in Australia with:

  • Australia Post (most orders)
  • Australia Post (EXPRESS - next day delivery if in Postal Delivery area) Extra Charge (if requested)
  • Startrack Express
  • Fastway Couriers
  • TNT Couriers
  • Toll

In very rare cases there is the odd product that may have a higher postage rate than that published in the table such as Engines or Transmissions we may carry on a special order in basis. However, out of all the products we stock there are literally only a couple of products where the table rate does not apply.

International Freight Charges:

Some items cannot be posted internationally as they are either too bulky or costly to post If this is the case we will contact you first to let you know and to see if it is ok to proceed. A majority of the items on our website will be ok.

If delivery is outside of Australia - for some countries your government may impose a customs levy or tax, we have no idea about these and if you will or will not get charged tax. You will need to investigate this before you order.

Most orders will be shipped via

Australia Post Airmail registered, EMS Express or TNT Express Couriers.

For all International deliveries - To find out what it will cost to ship your order to you please contact info@wheelswithinwheels.com.au  and we will quote you on shipping.

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: info@wheelswithinwheels.com.au

Refund and Returns

Your satisfaction is our first priority at Wheels Within Wheels. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

Wheels Within Wheels
PO BOX 266
MALLACOOTA
VIC 3892

And also include the following information:

  • Your Order number if known (appears on the top of the Invoice)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.